SERVICE DEPARTMENT

“ ” My absolute best car-buying experience to date! Such a pleasant experience working with Dwight Pearson and his supportive team! He helped me find the right vehicle for my needs at the right price and was nothing if not helpful and dependable throughout the whole process! 🙌🙌 Buying a car is a...

“ ” They worked with me and got me a great deal on my vehicle.

“ ” Paul Lepien at Anderson Mitsubishi is the best! Drove in from Belvidere to get my new Mits. I know where I will be buying my next car from. 5 stars

“ ” Paul at Anderson Mitsubishi is my first and only call when I'm looking for a new Mits. I've bought 2 cars and 2 Mitsubishis from Anderson Mits. Paul has exceeded my expectations every time. I'm in Beloit so it's an easy drive to their nice showroom. If you need a Mitsubishi call Paul!

“ ” Anderson Mitsubishi is great! Paul LePien is even better! Highly referred by many friends. Drove all the way from Loves Park! Great experience. Love my Mits!

“ ” Paul at Anderson Mitsubishi is my first and only call when I'm looking for a new mis or Ford. I've bought 4 cars and 3 Mitsubishis from Anderson Mits. Paul has exceeded my expectations every time. I'm in Rockford so it's a quick and easy drive to their nice showroom. If you need a Mitsubishi You...

“ ” Had a wonderful experience buying my car here!

“ ” New what I wanted, purchase was quick and easy. Friendly salesman.

“ ” Harvey did a great job helping find the best offer on a car. The online portal makes it much easier to preplan your visit and the paperwork process was very fast.

“ ” I really enjoyed working with Harvey. He has by far been the best car sales rep that I have ever worked with. I appreciate his patience, understanding, and his willingness to listen to what I was looking for. He was never pushy and his sole focus was on making sure I found a vehicle that I was...

“ ” First time buying a car and Joseph was so nice and helpful. Answered all my questions and concerns highly recommend! Will be telling friends and family of my experience here at the dealership.

“ ” I was looking at an Eclipse Cross however ended up with this beauty instead & couldn’t be more pleased w/my experience working with the Anderson Team in Rockford, IL. I started my car buying journey while visiting my son & his fiancée in KC, MO. Goal was to purchase a new 2024 vehicle for myself...

“ ” Great service and very kind. Joseph was very attentive and wanted to make sure we were happy with my new Ford Maverick. He is still checking in with me after the sale to make sure we are happy with my vehicle. I am 60, this is my first Ford, it will not be my last.

“ ” We were looking to trade in our car for a larger vehicle to transport our dogs and camping gear. We got a great used explorer for a great price!

“ ” Rachel Jungblut has been a great help in finding a vehicle. She’s very knowledgeable, professional, and very cordial and great personality.

“ ” The salesman for my purchase was Harvey Keller Sr. He was absolutely amazing. I was a bit nervous about the car buying process. He was so helpful and patient that I trusted the process. I went to a few dealerships before visiting this dealership. In addition to the car, his personality, experience,...

“ ” Excellent service and help. I recommend Joseph 100% to anyone. They help me to find the perfect car for me!

“ ” Awesome dealership. Walked me through my order and kept in contact through the entire wait until delivery.

“ ” Thank you Casey for your knowledge and professionalism in helping me purchase my 2024 Mustang GT. Also for taking the time to help me with my other Mustangs. You’re definitely an asset to Rock River Ford’s success.

“ ” Wouldn’t go anywhere else! They were great with helping me purchase my Kia Telluride!

“ ” Mitch is very personable and friendly takes the time to explain everything very well very knowledgeable.

“ ” Joseph Thank You was so helpful. We went in not sure of what we wanted and he answered every question we had. Very happy with the purchase and would 100% recommend to friends and family

“ ” Paul was great to work with. No pressure, no hassle. Handed us the keys to a car we were looking at, let us test drive it, brought it back, and bought it. We really enjoyed our interaction with Paul. We found our car dealer for the future.

“ ” I have worked with Tony for more years than I care to admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, explains the options, and makes sure communication it clear every step of the way.

“ ” James and Cesar, Thank you for your help with our used car purchase! Much appreciated.

“ ” A’Lisa was super helpful throughout the entire process! Answered all the questions I had and helped me with my new car! I love it!! Definitely recommend coming to her!

“ ” Service Manager Justin always goes above and beyond. Great person to deal with. Mike in sales is always ready to help or answer questions.

“ ” Joe is extremely personal and spent a great amount of time discussing our purchase. We will return when to visit Joe for our next purchase. Thanks Joe.

“ ” Bernie has sold us seven Mustangs.He cares about his customers long after the sale. He is very knowledgeable and friendly. We always look forward to his calls.

“ ” Joe De Riggi is the most personable salesman and the entire buying experience was the most pleasant we've ever had. "Thank you!"

“ ” I have bought several vehicles here and have been very pleased with Bernie and the team. Really enjoy working with these folks, they know what I need and it is a no-bull experience. Thank you Bernie and team.

“ ” Bernie did a great job. He made the purchase of our sixth Mustang from him a fantastic experience.

“ ” They are very polite and extremely excellent service I have never had a problem they could not fix

“ ” Bernie Krowczyk is the reason I will Always buy my cars here. He is caring, genuine, honest, sincere and true to his word. Ask for Bernie Krowczyk ! For the past 30 years , I will only buy my cars from Bernie. He will give my his cell phone number and he accepts calls 24/7. I will go where Bernie...

“ ” a'lisa was a great!very helpful.still have a guestion on how to run,car,but i will be calling a lisa about,new the car inside ,which a lisa new everything about car.i love my car!Thank you a lisa for all your help

“ ” I had the worst luck in finding the SUV I wanted, I was so frustrated! Im so thankful the Rock River Ford they got me EXACTLY what I was looking for! She sat down and walked me through everything and made sure it was just right!!! With all the run around I gotten in the last five weeks I’m so...

“ ” Bernie was great! He has helped me with my last 2 purchases and so it only made sense that I would trust him for the third. Bernie cares about safety and helped me make sure that I got the best car for all of us.

“ ” Good customer service, but mitsubishi no longer offers ware parts that are needed for repairs, absolutely ridiculous on a vehicle that's only 9 years old..

“ ” I talked with Mike about ordering a vehicle and he called me back with the information I asked for. I will continue to work with Mike and this dealership.

“ ” Brian Haselhorst is an A-1 mechanic - the only one trust with my Mustang! Matthew Deering in Service is awesome and Bernie in Sales is the Best!

“ ” I will start off by saying that my experience at Rock River Kia started out great, there was no issues with this dealer in any way until it came time for the delivery of our vehicle. We dealt with Todd Berg, (never deal with Todd) and it was absolutely the most terrible service I’ve had. He...

“ ” You wanted to charge my wife $50 to install a front plate mount. Took me 5 minutes to do. You lost our business, we'll drive to Elgin for all our work now.

“ ” Harvey sold me a car that had bad brakes and bad rotors (front and back). When I tried to get them fixed (because they sold me a car that with bad breaks and rotors), he said that I had the car too long (1 month and a week). When I threatened to bring the car back, Harvey said they would cover the...

“ ” Usually I have good service, recently stopped in for an oil change, with an appointment it took a little over an hour. was told that the service tech noticed battery acid leaking into my vents, never bothered to ask if I wanted a replacement or if they should pull it. I took it to Farm and Fleet...

“ ” Advertisement for a new Bronco at MSRP. When I asked about it and gave them all of my information, a 10k “market adjustment” was added. I understand they are going for over MSRP, but don’t advertise it as otherwise if you’re not willing to sell it for that.