SERVICE DEPARTMENT

“ ” First time buying a car and Joseph was so nice and helpful. Answered all my questions and concerns highly recommend! Will be telling friends and family of my experience here at the dealership.

“ ” Great service and very kind. Joseph was very attentive and wanted to make sure we were happy with my new Ford Maverick. He is still checking in with me after the sale to make sure we are happy with my vehicle. I am 60, this is my first Ford, it will not be my last.

“ ” We were looking to trade in our car for a larger vehicle to transport our dogs and camping gear. We got a great used explorer for a great price!

“ ” Rachel Jungblut has been a great help in finding a vehicle. She’s very knowledgeable, professional, and very cordial and great personality.

“ ” Excellent service and help. I recommend Joseph 100% to anyone. They help me to find the perfect car for me!

“ ” Awesome dealership. Walked me through my order and kept in contact through the entire wait until delivery.

“ ” Thank you Casey for your knowledge and professionalism in helping me purchase my 2024 Mustang GT. Also for taking the time to help me with my other Mustangs. You’re definitely an asset to Rock River Ford’s success.

“ ” Wouldn’t go anywhere else! They were great with helping me purchase my Kia Telluride!

“ ” Mitch is very personable and friendly takes the time to explain everything very well very knowledgeable.

“ ” Joseph Thank You was so helpful. We went in not sure of what we wanted and he answered every question we had. Very happy with the purchase and would 100% recommend to friends and family

“ ” Paul was great to work with. No pressure, no hassle. Handed us the keys to a car we were looking at, let us test drive it, brought it back, and bought it. We really enjoyed our interaction with Paul. We found our car dealer for the future.

“ ” I have worked with Tony for more years than I care to admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, explains the options, and makes sure communication it clear every step of the way.

“ ” James and Cesar, Thank you for your help with our used car purchase! Much appreciated.

“ ” A’Lisa was super helpful throughout the entire process! Answered all the questions I had and helped me with my new car! I love it!! Definitely recommend coming to her!

“ ” Service Manager Justin always goes above and beyond. Great person to deal with. Mike in sales is always ready to help or answer questions.

“ ” Joe is extremely personal and spent a great amount of time discussing our purchase. We will return when to visit Joe for our next purchase. Thanks Joe.

“ ” Bernie has sold us seven Mustangs.He cares about his customers long after the sale. He is very knowledgeable and friendly. We always look forward to his calls.

“ ” Joe De Riggi is the most personable salesman and the entire buying experience was the most pleasant we've ever had. "Thank you!"

“ ” I have bought several vehicles here and have been very pleased with Bernie and the team. Really enjoy working with these folks, they know what I need and it is a no-bull experience. Thank you Bernie and team.

“ ” Bernie did a great job. He made the purchase of our sixth Mustang from him a fantastic experience.

“ ” They are very polite and extremely excellent service I have never had a problem they could not fix

“ ” Bernie Krowczyk is the reason I will Always buy my cars here. He is caring, genuine, honest, sincere and true to his word. Ask for Bernie Krowczyk ! For the past 30 years , I will only buy my cars from Bernie. He will give my his cell phone number and he accepts calls 24/7. I will go where Bernie...

“ ” a'lisa was a great!very helpful.still have a guestion on how to run,car,but i will be calling a lisa about,new the car inside ,which a lisa new everything about car.i love my car!Thank you a lisa for all your help

“ ” I had the worst luck in finding the SUV I wanted, I was so frustrated! Im so thankful the Rock River Ford they got me EXACTLY what I was looking for! She sat down and walked me through everything and made sure it was just right!!! With all the run around I gotten in the last five weeks I’m so...

“ ” Bernie was great! He has helped me with my last 2 purchases and so it only made sense that I would trust him for the third. Bernie cares about safety and helped me make sure that I got the best car for all of us.

“ ” Sabrina Conner was friendly, professional, listened to our needs and gave us options so that we found the perfect car, and completed the whole process in less than 3 hours! Thank you Sabrina!! We appreciate you!

“ ” This is a very clean dealership and a very welcoming atmosphere. Our salesman Bernie was amazing. He made sure that the car we bought was clean and the process was flawless

“ ” The staff was extremely helpful and professional. Three cheers for Sabrina! She specifically contributed to our overall satisfaction in buying a new truck. Another gentlemen (can't remember his name) was very helpful the day after with setting up Sirius Radio. We felt like we could return any time...

“ ” EXCELLENT service from the time I walked in the door till the time I drove off. Thank you Joseph " THANK YOU" DE RIGGI for your service.

“ ” This man was the sweetest gentleman and worked very hard to get me approved on my newer used van ! Hes awesome! Very honest as well!! 😊

“ ” Sabrina was amazing and patient with me, best service and help I have ever gotten. Better than any other dealerships I have been at by far

“ ” Sabrina was amazing! She didn’t pressure me at all and found me an amazing SUV that was with in my budget. It’s also brand new! She listened to what I wanted in a vehicle and searched until we found one that worked best for me. She is very detailed and really listens to what you have to say....

“ ” Carlos went above and beyond any expectations I ever had for a dealership he was patient understanding of my finances even allowed me a couple days to think about something before making a full commitment if you're looking to buy a car I suggest going to Carlos he's not in it for the money he's...

“ ” Sabrina answered every question enthusiastically, almost as if she was buying the car for herself. I felt happier for her, then for ourselves. She’s the reason I stopped searching online and bought from Anderson’s Rock River Ford.

“ ” Sabrina was amazing at helping us find a new car for our family . Would recommend her to anyone buying a car.Thank you very much.

“ ” Sabrina was amazing and helped me every step of the way! She found me the perfect car at a great rate! I had several things that were stopping me from getting a new car, she helped me figure out those issues and work with me to get something that wasn’t falling apart on me!

“ ” I have bought two cars from Harvey, he is friendly and knew exactly what I needed. He put me in a brand new car, when I was looking at used cars.

“ ” Sabrina went above and beyond to help find the best fit on a new (used) car for my daughter! Sabrina was great at working with my teenager & understood what she was looking for.

“ ” Sabrina was very helpful in helping me find the vehicle I was looking for. Very fast and smooth transition. Go see her for your car needs.

“ ” He was really helpful and determined to help us get the car. He stayed on top of everything and always kept us updated on what was going on and what we needed to do. He is an amazing sales associate.

“ ” Carlos was very professional and considerate, my momCarlos was very professional and considerate, my mom gave him a price and he found her the perfect suv and even got her a deal on it! How cool right she's very happy with the selection she's made and hasn't been able to get out her new car SINCE...

“ ” Bernie is very patient and wants what’s best for his customers. He treats everyone as if they are family. I would 100% recommend Bernie Krowczyk when purchasing a new vehicle.

“ ” Very aware of safety of customers, professional staff from call center to sales team. The vehicle I initially showed interest in, had unexpected issues, the manager and sales person shifted an alternate choice from one of the other sites to location i contacted. The vehicle was present when stated,...

“ ” I talked with Mike about ordering a vehicle and he called me back with the information I asked for. I will continue to work with Mike and this dealership.

“ ” Brian Haselhorst is an A-1 mechanic - the only one trust with my Mustang! Matthew Deering in Service is awesome and Bernie in Sales is the Best!

“ ” I will start off by saying that my experience at Rock River Kia started out great, there was no issues with this dealer in any way until it came time for the delivery of our vehicle. We dealt with Todd Berg, (never deal with Todd) and it was absolutely the most terrible service I’ve had. He...

“ ” Usually I have good service, recently stopped in for an oil change, with an appointment it took a little over an hour. was told that the service tech noticed battery acid leaking into my vents, never bothered to ask if I wanted a replacement or if they should pull it. I took it to Farm and Fleet...

“ ” Advertisement for a new Bronco at MSRP. When I asked about it and gave them all of my information, a 10k “market adjustment” was added. I understand they are going for over MSRP, but don’t advertise it as otherwise if you’re not willing to sell it for that.