Kia Service Department in Rockford, IL

“ Rachel Jungblut has been a great help in finding a vehicle. She’s very knowledgeable, professional, and very cordial and great personality. ”

“ Excellent service and help. I recommend Joseph 100% to anyone. They help me to find the perfect car for me! ”

“ Awesome dealership. Walked me through my order and kept in contact through the entire wait until delivery. ”

“ Thank you Casey for your knowledge and professionalism in helping me purchase my 2024 Mustang GT. Also for taking the time to help me with my other Mustangs. You’re definitely an asset to Rock River Ford’s success. ”

“ Wouldn’t go anywhere else! They were great with helping me purchase my Kia Telluride! ”

“ Mitch is very personable and friendly takes the time to explain everything very well very knowledgeable. ”

“ Joseph Thank You was so helpful. We went in not sure of what we wanted and he answered every question we had. Very happy with the purchase and would 100% recommend to friends and family ”

“ Paul was great to work with. No pressure, no hassle. Handed us the keys to a car we were looking at, let us test drive it, brought it back, and bought it. We really enjoyed our interaction with Paul. We found our car dealer for the future. ”

“ I have worked with Tony for more years than I care to admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, explains the options, and makes sure communication it clear every step of the way. ”

“ James and Cesar, Thank you for your help with our used car purchase! Much appreciated. ”

“ A’Lisa was super helpful throughout the entire process! Answered all the questions I had and helped me with my new car! I love it!! Definitely recommend coming to her! ”

“ Service Manager Justin always goes above and beyond. Great person to deal with. Mike in sales is always ready to help or answer questions. ”

“ Joe is extremely personal and spent a great amount of time discussing our purchase. We will return when to visit Joe for our next purchase. Thanks Joe. ”

“ Bernie has sold us seven Mustangs.He cares about his customers long after the sale. He is very knowledgeable and friendly. We always look forward to his calls. ”

“ Joe De Riggi is the most personable salesman and the entire buying experience was the most pleasant we've ever had. "Thank you!" ”

“ I have bought several vehicles here and have been very pleased with Bernie and the team. Really enjoy working with these folks, they know what I need and it is a no-bull experience. Thank you Bernie and team. ”

“ Bernie did a great job. He made the purchase of our sixth Mustang from him a fantastic experience. ”

“ They are very polite and extremely excellent service I have never had a problem they could not fix ”

“ Bernie Krowczyk is the reason I will Always buy my cars here. He is caring, genuine, honest, sincere and true to his word. Ask for Bernie Krowczyk ! For the past 30 years , I will only buy my cars from Bernie. He will give my his cell phone number and he accepts calls 24/7. I will go where Bernie Krowczyk is ! We love him and he treats you like family! ”

“ a'lisa was a great!very helpful.still have a guestion on how to run,car,but i will be calling a lisa about,new the car inside ,which a lisa new everything about car.i love my car!Thank you a lisa for all your help ”

“ I had the worst luck in finding the SUV I wanted, I was so frustrated! Im so thankful the Rock River Ford they got me EXACTLY what I was looking for! She sat down and walked me through everything and made sure it was just right!!! With all the run around I gotten in the last five weeks I’m so grateful they took they time to make the customer happy! ”

“ Bernie was great! He has helped me with my last 2 purchases and so it only made sense that I would trust him for the third. Bernie cares about safety and helped me make sure that I got the best car for all of us. ”

“ Sabrina Conner was friendly, professional, listened to our needs and gave us options so that we found the perfect car, and completed the whole process in less than 3 hours! Thank you Sabrina!! We appreciate you! ”

“ This is a very clean dealership and a very welcoming atmosphere. Our salesman Bernie was amazing. He made sure that the car we bought was clean and the process was flawless ”

“ The staff was extremely helpful and professional. Three cheers for Sabrina! She specifically contributed to our overall satisfaction in buying a new truck. Another gentlemen (can't remember his name) was very helpful the day after with setting up Sirius Radio. We felt like we could return any time and secure help if we needed for other "bells and whistles." ”

“ EXCELLENT service from the time I walked in the door till the time I drove off. Thank you Joseph " THANK YOU" DE RIGGI for your service. ”

“ This man was the sweetest gentleman and worked very hard to get me approved on my newer used van ! Hes awesome! Very honest as well!! 😊 ”

“ Sabrina was amazing and patient with me, best service and help I have ever gotten. Better than any other dealerships I have been at by far ”

“ Sabrina was amazing! She didn’t pressure me at all and found me an amazing SUV that was with in my budget. It’s also brand new! She listened to what I wanted in a vehicle and searched until we found one that worked best for me. She is very detailed and really listens to what you have to say. The best part about this buying experience for me is that she really didn’t push me toward anything, she lets me decide on what I wanted and if I even wanted it. I really appreciated that! I definitely 10 out of 10 recommend going to Sabrina! ”

“ Carlos went above and beyond any expectations I ever had for a dealership he was patient understanding of my finances even allowed me a couple days to think about something before making a full commitment if you're looking to buy a car I suggest going to Carlos he's not in it for the money he's there to help you and get you what you need. Thank you for being so understanding with me Carlos ”

“ Sabrina answered every question enthusiastically, almost as if she was buying the car for herself. I felt happier for her, then for ourselves. She’s the reason I stopped searching online and bought from Anderson’s Rock River Ford. ”

“ Sabrina was amazing at helping us find a new car for our family . Would recommend her to anyone buying a car.Thank you very much. ”

“ Sabrina was amazing and helped me every step of the way! She found me the perfect car at a great rate! I had several things that were stopping me from getting a new car, she helped me figure out those issues and work with me to get something that wasn’t falling apart on me! ”

“ I have bought two cars from Harvey, he is friendly and knew exactly what I needed. He put me in a brand new car, when I was looking at used cars. ”

“ Sabrina went above and beyond to help find the best fit on a new (used) car for my daughter! Sabrina was great at working with my teenager & understood what she was looking for. ”

“ Sabrina was very helpful in helping me find the vehicle I was looking for. Very fast and smooth transition. Go see her for your car needs. ”

“ He was really helpful and determined to help us get the car. He stayed on top of everything and always kept us updated on what was going on and what we needed to do. He is an amazing sales associate. ”

“ Carlos was very professional and considerate, my momCarlos was very professional and considerate, my mom gave him a price and he found her the perfect suv and even got her a deal on it! How cool right she's very happy with the selection she's made and hasn't been able to get out her new car SINCE thank you so very much . ”

“ Bernie is very patient and wants what’s best for his customers. He treats everyone as if they are family. I would 100% recommend Bernie Krowczyk when purchasing a new vehicle. ”

“ Very aware of safety of customers, professional staff from call center to sales team. The vehicle I initially showed interest in, had unexpected issues, the manager and sales person shifted an alternate choice from one of the other sites to location i contacted. The vehicle was present when stated, and it is comfortably in our family. ”

“ I talked with Mike about ordering a vehicle and he called me back with the information I asked for. I will continue to work with Mike and this dealership. ”

“ Brian Haselhorst is an A-1 mechanic - the only one trust with my Mustang! Matthew Deering in Service is awesome and Bernie in Sales is the Best! ”

“ I will start off by saying that my experience at Rock River Kia started out great, there was no issues with this dealer in any way until it came time for the delivery of our vehicle. We dealt with Todd Berg, (never deal with Todd) and it was absolutely the most terrible service I’ve had. He didn’t make delivery of the vehicle as clear as he says he did, we are from out of state and he said they would drive the car to us for $1000 we thought that was great! He said it would be more for an enclosed trailer so we just chose the cheaper option assuming it was an open trailer. Well on the day of the delivery, a driver actually showed up driving the Telluride, they physically drove the car 800 miles to us, it now has rock chips and bugs splattered all over it. We have the driver wait as we call Todd Berg, once we told him the issue he was immediately defensive and started to raise his voice. He had no apologies or tried to fix the situation in any way he constantly blamed us and said it our fault. So just purely off of his attitude we decide to send the car back and not take delivery of it. Todd then calls me a scammer saying I’m trying to scam him on this sale, and calls us liars. I told him over the phone his attitude was xxxxxxxx and he said he was glad we are sending the car back because he doesn’t want our business anyways and then hung up on me. Funny thing is this guy is suppose to be a “Manager” aside from this in the very beginning, he told me I needed to sign a document agreeing to put down $1000 deposit and that it was non refundable. Which is completely fine and normal, he emailed me the document and said he will not charge my card until he gets the document back signed. After about 1-2 hours I still hadn’t had time to review the document and he proceeds to charge my card $1000 without my consent form being signed. If anyone was being scammed it was me! Last thing to note was while the driver waited on us to sort things out with Todd over the phone, the driver lays down in our front lawn like he’s going to take a nap, and when he first got out of our new Telluride he pulled out his drinks, snack wrappers and duffle bags from our car. What kind of professionalism is that? I’ve never had such a terrible interaction with a dealership let alone personally attacked and called a liar and scammer by a “Manager”. I spoke with Jason the general manager of the store and he said Todd admitted to his behavior and said he overreacted. But doesn’t sound like Todd is going to face any kind of repercussions for his actions so now I’m going to make it known. Too many people have bad experiences and don’t share them when they should. I have seen many people get bad service from a place simply because the people who had a bad experience didn’t share it. As a business owner I see this all the time, reviews are very important and help us improve. ”

“ Usually I have good service, recently stopped in for an oil change, with an appointment it took a little over an hour. was told that the service tech noticed battery acid leaking into my vents, never bothered to ask if I wanted a replacement or if they should pull it. I took it to Farm and Fleet and had them put in a new one while I went to dinner. Old battery had no leaks, wasn't bulging and seemed to be fine. Ended up costing me a couple hundred. ”

“ Advertisement for a new Bronco at MSRP. When I asked about it and gave them all of my information, a 10k “market adjustment” was added. I understand they are going for over MSRP, but don’t advertise it as otherwise if you’re not willing to sell it for that. ”