Close Battery Replacement in Rockford, IL
Testimonials
“ My absolute best car-buying experience to date! Such a pleasant experience working with Dwight Pearson and his supportive team! He helped me find the right vehicle for my needs at the right price and was nothing if not helpful and dependable throughout the whole process! 🙌🙌 Buying a car is a big scary step in a new direction in life, but Dwight will always tell you what you need to hear with your best interest at heart laying all cards on the table clearly and thoroughly so you can make the best informed choice for your next road machine. 100% recommend! ”
“ They worked with me and got me a great deal on my vehicle. ”
“ Paul Lepien at Anderson Mitsubishi is the best! Drove in from Belvidere to get my new Mits. I know where I will be buying my next car from. 5 stars ”
“ Paul at Anderson Mitsubishi is my first and only call when I'm looking for a new Mits. I've bought 2 cars and 2 Mitsubishis from Anderson Mits. Paul has exceeded my expectations every time. I'm in Beloit so it's an easy drive to their nice showroom. If you need a Mitsubishi call Paul! ”
“ Anderson Mitsubishi is great! Paul LePien is even better! Highly referred by many friends. Drove all the way from Loves Park! Great experience. Love my Mits! ”
“ Paul at Anderson Mitsubishi is my first and only call when I'm looking for a new mis or Ford. I've bought 4 cars and 3 Mitsubishis from Anderson Mits. Paul has exceeded my expectations every time. I'm in Rockford so it's a quick and easy drive to their nice showroom. If you need a Mitsubishi You better call Paul! ”
“ Had a wonderful experience buying my car here! ”
“ New what I wanted, purchase was quick and easy. Friendly salesman. ”
“ Harvey did a great job helping find the best offer on a car. The online portal makes it much easier to preplan your visit and the paperwork process was very fast. ”
“ I really enjoyed working with Harvey. He has by far been the best car sales rep that I have ever worked with. I appreciate his patience, understanding, and his willingness to listen to what I was looking for. He was never pushy and his sole focus was on making sure I found a vehicle that I was happy with. I would definitely work with him again in the future and will be referring anyone else in the market for a car to him. ”
First time buying a car and Joseph was so nice and
“ First time buying a car and Joseph was so nice and helpful. Answered all my questions and concerns highly recommend! Will be telling friends and family of my experience here at the dealership. ”
“ I was looking at an Eclipse Cross however ended up with this beauty instead & couldn’t be more pleased w/my experience working with the Anderson Team in Rockford, IL. I started my car buying journey while visiting my son & his fiancée in KC, MO. Goal was to purchase a new 2024 vehicle for myself & leave the 2017 SUV with my son, so they have more room for my new grandchild 😊 I went to a well-known dealership in KC; to remain nameless, the salesman was good to work w/however it’s the finance manager who dissuaded me from proceeding further in that moment. I told them I needed to think about this overnight & thankfully so. I needed to do more research & saw the same vehicle I was thinking about purchasing in KC, the Eclipse Cross, was $4K cheaper back home in R’ford. I submitted a contact form to Anderson Mitsubishi to inquire about the numbers I saw online & asked if they were real numbers or just numbers to lure customers to the dealership. I received a call from Bill Palmeri who shared “what you see advertise on our website is what you’ll get” & he was not kidding. Bill introduced his salesman, Harvey Kellar. Harvey pulled up the Eclipse Cross however the beauty that I ended up purchasing was in the background. I know this is a long review & my apologies if I offend any readers, but I do believe in the power of prayer & manifesting. I was about to “settle” for less room & a color I didn’t really want until I saw my new 2024 Outlander in the background. It was not on the website yet and was exactly what I had prayed to find. My concern was size however after my test drive, I knew & the best part, it was only $1K more. I was still given the same discounts as I was going to receive with the Eclipse Cross. To wrap up, this truly was the BEST buying experience I have ever had from inquiry, working w/Harvey to the final contract paperwork w/Gregg Decman. Honest, professional & attentive why would you go anywhere else…I know I won’t. Thank-you to the Anderson Team!!! ”
Great service and very kind.
“ Great service and very kind. Joseph was very attentive and wanted to make sure we were happy with my new Ford Maverick. He is still checking in with me after the sale to make sure we are happy with my vehicle. I am 60, this is my first Ford, it will not be my last. ”
We were looking to trade in our car for a larger vehicle
“ We were looking to trade in our car for a larger vehicle to transport our dogs and camping gear. We got a great used explorer for a great price! ”
Rachel Jungblut has been a great help in finding a
“ Rachel Jungblut has been a great help in finding a vehicle. She’s very knowledgeable, professional, and very cordial and great personality. ”
“ The salesman for my purchase was Harvey Keller Sr. He was absolutely amazing. I was a bit nervous about the car buying process. He was so helpful and patient that I trusted the process. I went to a few dealerships before visiting this dealership. In addition to the car, his personality, experience, and service sold me. I will be sure to recommend others! ”
Excellent service and help.
“ Excellent service and help. I recommend Joseph 100% to anyone. They help me to find the perfect car for me! ”
Awesome dealership.
“ Awesome dealership. Walked me through my order and kept in contact through the entire wait until delivery. ”
Thank you Casey for your knowledge and professionalism in
“ Thank you Casey for your knowledge and professionalism in helping me purchase my 2024 Mustang GT. Also for taking the time to help me with my other Mustangs. You’re definitely an asset to Rock River Ford’s success. ”
Wouldn’t go anywhere else!
“ Wouldn’t go anywhere else! They were great with helping me purchase my Kia Telluride! ”
Mitch is very personable and friendly takes the time to
“ Mitch is very personable and friendly takes the time to explain everything very well very knowledgeable. ”
Joseph Thank You was so helpful.
“ Joseph Thank You was so helpful. We went in not sure of what we wanted and he answered every question we had. Very happy with the purchase and would 100% recommend to friends and family ”
Paul was great to work with.
“ Paul was great to work with. No pressure, no hassle. Handed us the keys to a car we were looking at, let us test drive it, brought it back, and bought it. We really enjoyed our interaction with Paul. We found our car dealer for the future. ”
I have worked with Tony for more years than I care to
“ I have worked with Tony for more years than I care to admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, explains the options, and makes sure communication it clear every step of the way. ”
James and Cesar, Thank you for your help with our used
“ James and Cesar, Thank you for your help with our used car purchase! Much appreciated. ”
A’Lisa was super helpful throughout the entire process!
“ A’Lisa was super helpful throughout the entire process! Answered all the questions I had and helped me with my new car! I love it!! Definitely recommend coming to her! ”
Service Manager Justin always goes above and beyond.
“ Service Manager Justin always goes above and beyond. Great person to deal with. Mike in sales is always ready to help or answer questions. ”
Joe is extremely personal and spent a great amount of
“ Joe is extremely personal and spent a great amount of time discussing our purchase. We will return when to visit Joe for our next purchase. Thanks Joe. ”
Bernie has sold us seven Mustangs.
“ Bernie has sold us seven Mustangs.He cares about his customers long after the sale. He is very knowledgeable and friendly. We always look forward to his calls. ”
Joe De Riggi is the most personable salesman and the
“ Joe De Riggi is the most personable salesman and the entire buying experience was the most pleasant we've ever had. "Thank you!" ”
I have bought several vehicles here and have been very
“ I have bought several vehicles here and have been very pleased with Bernie and the team. Really enjoy working with these folks, they know what I need and it is a no-bull experience. Thank you Bernie and team. ”
Bernie did a great job. He made the purchase of our
“ Bernie did a great job. He made the purchase of our sixth Mustang from him a fantastic experience. ”
They are very polite and extremely excellent service I
“ They are very polite and extremely excellent service I have never had a problem they could not fix ”
Bernie Krowczyk is the reason I will Always buy my cars
“ Bernie Krowczyk is the reason I will Always buy my cars here. He is caring, genuine, honest, sincere and true to his word. Ask for Bernie Krowczyk ! For the past 30 years , I will only buy my cars from Bernie. He will give my his cell phone number and he accepts calls 24/7. I will go where Bernie Krowczyk is ! We love him and he treats you like family! ”
“ Good customer service, but mitsubishi no longer offers ware parts that are needed for repairs, absolutely ridiculous on a vehicle that's only 9 years old.. ”
I talked with Mike about ordering a vehicle and he called
“ I talked with Mike about ordering a vehicle and he called me back with the information I asked for. I will continue to work with Mike and this dealership. ”
Brian Haselhorst is an A-1 mechanic - the only one trust
“ Brian Haselhorst is an A-1 mechanic - the only one trust with my Mustang! Matthew Deering in Service is awesome and Bernie in Sales is the Best! ”
I will start off by saying that my experience at Rock
“ I will start off by saying that my experience at Rock River Kia started out great, there was no issues with this dealer in any way until it came time for the delivery of our vehicle. We dealt with Todd Berg, (never deal with Todd) and it was absolutely the most terrible service I’ve had. He didn’t make delivery of the vehicle as clear as he says he did, we are from out of state and he said they would drive the car to us for $1000 we thought that was great! He said it would be more for an enclosed trailer so we just chose the cheaper option assuming it was an open trailer. Well on the day of the delivery, a driver actually showed up driving the Telluride, they physically drove the car 800 miles to us, it now has rock chips and bugs splattered all over it. We have the driver wait as we call Todd Berg, once we told him the issue he was immediately defensive and started to raise his voice. He had no apologies or tried to fix the situation in any way he constantly blamed us and said it our fault. So just purely off of his attitude we decide to send the car back and not take delivery of it. Todd then calls me a scammer saying I’m trying to scam him on this sale, and calls us liars. I told him over the phone his attitude was xxxxxxxx and he said he was glad we are sending the car back because he doesn’t want our business anyways and then hung up on me. Funny thing is this guy is suppose to be a “Manager” aside from this in the very beginning, he told me I needed to sign a document agreeing to put down $1000 deposit and that it was non refundable. Which is completely fine and normal, he emailed me the document and said he will not charge my card until he gets the document back signed. After about 1-2 hours I still hadn’t had time to review the document and he proceeds to charge my card $1000 without my consent form being signed. If anyone was being scammed it was me! Last thing to note was while the driver waited on us to sort things out with Todd over the phone, the driver lays down in our front lawn like he’s going to take a nap, and when he first got out of our new Telluride he pulled out his drinks, snack wrappers and duffle bags from our car. What kind of professionalism is that? I’ve never had such a terrible interaction with a dealership let alone personally attacked and called a liar and scammer by a “Manager”. I spoke with Jason the general manager of the store and he said Todd admitted to his behavior and said he overreacted. But doesn’t sound like Todd is going to face any kind of repercussions for his actions so now I’m going to make it known. Too many people have bad experiences and don’t share them when they should. I have seen many people get bad service from a place simply because the people who had a bad experience didn’t share it. As a business owner I see this all the time, reviews are very important and help us improve. ”
“ I posted a 1 star with a long review on why and I go to look and my 1 star was changed to a 5 star. So I'm changing it back to 1 star ”
“ You wanted to charge my wife $50 to install a front plate mount. Took me 5 minutes to do. You lost our business, we'll drive to Elgin for all our work now. ”
“ Harvey sold me a car that had bad brakes and bad rotors (front and back). When I tried to get them fixed (because they sold me a car that with bad breaks and rotors), he said that I had the car too long (1 month and a week). When I threatened to bring the car back, Harvey said they would cover the front rotors and breaks. When I said I would help with the back rotors and breaks, he said "it doesn't work like that" so now, im basically paying $318 because they didn't want to fix this before they sold the car. They basically scammed me out of $318. When I came to him about the issue, he said he was just trying to keep us happy but at the end of the day, I had to replace what they didn't before they sold the car. I will NEVER buy a car here EVER again. The fact that these people snaked me out of my money is ridiculous. And the fact that I tried to talked to the manager "Bill" over the salesman "Harvey" multiple times and he was never there or I wasn't able to talk to him because he was in a meeting is beyond crazy. When I went to replace the breaks and rotors through them, I literally had to pay half. They were not honest when selling the vehicle and then made me pay for it. The fact that I wasn't able to deal with the manager or the people fixing my car seemed real fishy to me. If you ever buy a car from them, make sure you take it to a mechanic the same day so they don't try to screw you over. ”
Usually I have good service, recently stopped in for an
“ Usually I have good service, recently stopped in for an oil change, with an appointment it took a little over an hour. was told that the service tech noticed battery acid leaking into my vents, never bothered to ask if I wanted a replacement or if they should pull it. I took it to Farm and Fleet and had them put in a new one while I went to dinner. Old battery had no leaks, wasn't bulging and seemed to be fine. Ended up costing me a couple hundred. ”
Advertisement for a new Bronco at MSRP.
“ Advertisement for a new Bronco at MSRP. When I asked about it and gave them all of my information, a 10k “market adjustment” was added. I understand they are going for over MSRP, but don’t advertise it as otherwise if you’re not willing to sell it for that. ”
“ Harvey is really good at his job. He tried everything to find me the vehicle I was looking for and found it. He was even willing to sit through listening to exactly what I was looking for and how much I could afford and how bad previous cars I bought were. This alone took a good two hours. Never pushy, very easy to talk to. I Will definitely refer him to friends and family. Great job 👍 ”